SHIPPING AND DELIVERY POLICY
Notice: Please allow up to 3-5 business days for your order to be well packed to ship.
Flat rate of $8.30 AUD via Australia Post Regular Parcel
Flat rate of $11.30 AUD via Australia Post Express Parcel
Orders over $49.99 AUD receive FREE Australia Post Regular Parcel Shipping
Orders over $99.99 AUD receive FREE Australia Post Express Parcel Shipping
Should you require signature upon delivery or add any notes to your delivery please contact email@example.com
Flat rate of $18 AUD via Australia Post Registered International
Orders over $150 AUD receive FREE international shipping
EXPRESS SHIPPING can be added to your order at checkout for a shorter delivery period.
INTERNATIONAL TAXES AND DUTIES
International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.
WRONG ADDRESS ENTERED
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at firstname.lastname@example.org. If no tracking number has been issued, we will aim to resolve your issue. However, if a tracking number has already been issued, a $10AUD ‘return to sender’ fee and further $8.3AUD postage fee will be charged. If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.
For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.
Australian customers - If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-order items are in stock.